Policies

The following policies pertain to products and services purchased or acquired directly from Arcitura Education Inc. Policies offered by regional Arcitura resellers and training partners can vary.

Product Refunds

The purchase by a customer from Arcitura of a printed text book published by Prentice Hall, O’Reilly, Wiley or another external publishing house can be refunded upon return of the text book to Arcitura in its original condition by the customer within 30 days of the purchase date. Return shipping of the text book is the responsibility of the customer. The return of a text book is subject to a 10% restocking fee that is automatically deducted from the refund total. This refund policy applies only to text books that are purchased separately from self-study kits. This refund policy does not apply to text books that are included as part of self-study kits – such text books are considered self-study kit contents and are subject to the self-study kit refund policy. The purchase of an e-Book (electronic text book) is non-refundable under any circumstance. The purchase of a Pearson VUE exam voucher can be refunded upon the customer notifying Arcitura and receiving an acknowledgement from Arcitura within 30 days of the purchase date and as long as the exam voucher code is verified by Pearson VUE as not having been used. The return of a Pearson VUE exam voucher is subject to a 10% cancellation fee that is automatically deducted from the refund total. The purchase of a self-study kit by a customer from Arcitura is refundable up until the payment for the self-study kit has been processed by Arcitura. Due to the proprietary nature of Arcitura educational products, once the payment for a self-study kit has been processed its purchase can no longer be refunded under any circumstance. A Pearson VUE exam voucher that is included in a self-study kit can be returned, subject to the aforementioned Pearson VUE refund policy – the refund amount of such vouchers is based on the difference in price between a self-study kit without a voucher and the same self-study kit with a voucher, minus the 10%
cancellation fee.

Public Workshop Cancellation

If a public workshop registration is cancelled by the registrant prior to 14 days before the workshop start date, the workshop registration fee can be refunded minus a 5% administrative cancellation fee that is automatically deducted from the refund total. If a public workshop registration is cancelled on or after 14 days before the workshop start date, a credit of the entire registration fee is provided to the registrant. This credit can be applied to future workshops delivered by Arcitura Education Inc.

Public Workshop Confirmation and Travel Expenses

Public workshops may need to be cancelled by Arcitura due to unforeseen events, such as low enrolment or emergencies or force majeure. The status of a public workshop is confirmed as early as possible, and no later than 15 days prior to the workshop start date. Please do not make any travel arrangements until the workshop and its venue location have been confirmed by an account representative. Arcitura is not responsible for any travel expenses or other expenses incurred by the registrant. Upon the cancellation of a workshop by Arcitura Education Inc., the registrant can be immediately issued a full refund.